I proudly serve:

• Victoria

• Oak Bay

• Esquimalt

• View Royal

• Saanich

I require clear, confirmed instructions for home access before each scheduled clean. This may be:

• A key

• A door or garage code

• Being let in by a homeowner or resident

Because I work alone and prioritize safety, I ask for advance notice of any changes to access arrangements. This includes letting me know if:

• A code has changed

• A key is no longer available

• Someone different will be home to let me in

• Any non-residents (contractors, guests, visitors) will be present without the homeowner/occupants during the clean

A quick text ahead of time ensures things run smoothly.

No! As long as I have safe access to your home, you’re welcome to come and go as you please.

A bit of a general tidy helps me maximize your booked time, but it’s not required. I’ll always do my best with the time available.

Yes - I come fully equipped with eco-conscious, effective cleaning products and tools. If you prefer I use your supplies, just let me know ahead of time.

My hourly rate remains the same with or without the use of my products.

Bi-weekly clients receive my most consistent and thorough maintenance clean. At every visit, I focus on areas that make the biggest impact on the feel of your home:

• Bathrooms cleaned top to bottom

• Kitchen surfaces refreshed

• Floors vacuumed and washed throughout

Any remaining time is used for light, visible dusting and attention to areas that show dirt most quickly. I rotate these “hot spots” from visit to visit, so your home stays consistently clean without any one area getting neglected. This schedule keeps things fresh, manageable, and easy to maintain between visits.

A monthly clean is a deeper reset designed to refresh your home every four weeks.

Each appointment includes:

• Full bathroom clean

• Kitchen surface clean and wipe-downs

• Thorough floor care - vacuuming and mopping

Because more time passes between sessions, I spend extra care on heavier build-up and areas that need a deeper touch that month. As with bi-weekly visits, any additional time is used for visible dusting and rotating attention between commonly dirtier areas, ensuring your home gets a balanced, thoughtful refresh each time.

I incorporate deeper tasks on a rotational basis as time allows, but do not offer full top-to-bottom deep clean packages.

Small-space organizing is all about creating calm, functional areas that genuinely work for you. I focus on helping you make the most of the space you have - without judgement, pressure, or overwhelm.

Here’s what to expect:

• A collaborative, gentle approach. We work together to sort, declutter, and identify what stays, what goes, and what needs a better home.

• Practical, sustainable systems that fit your lifestyle, not Pinterest perfection.

• Maximizing every inch of your cupboards, closets, drawers, or tiny nooks so your space feels lighter and easier to maintain.

• Thoughtful placement of everyday items so your home flows better and stays organized longer.

• Labeling services to keep your newly organized areas intuitive, clear, and long-lasting.

• A calm, supportive vibe - I’m here to help you feel in control, not overwhelmed.

• Thoughtful donation support - I’m happy to take any donatable items for drop-off after your session.

• Responsible disposal - items that cannot be donated can be discarded after your session for an associated fee.

Please note: I believe in repurposing what you have, but if you wish to add any new organizing bins, baskets, or supplies, purchasing is optional and can be done at an additional cost.

To keep both you and your home safe, and to ensure I can consistently deliver high-quality results, there are certain tasks I don’t take on.

• High-up cleaning requiring a ladder. For safety reasons, I do not stand on ladders or platforms, I will clean what I can safely reach with a step stool or extension duster,

• Wall washing. I offer light spot cleaning only. Full wall washing can damage paint and is better suited to specialty services,

• Pet messes,

• Excessive bodily fluids,

• Mold remediation. I can wipe light surface mildew, but anything beyond that should be handled by a qualified professional.

• Infestation clean-up. This includes, rodents, insects, etc.

• Moving heavy furniture. I don’t move large or heavy furniture pieces. I’m happy to clean around and underneath what is safely accessible,

• Remove fixtures from walls - including lighting. I do not remove shelves, wall-mounted fixtures, artwork. or lighting. These tasks risk damage and should be handled by handy-people or electricians,

• Cleaning inside washing machines & dishwashers,

• Exterior window cleaning,

• Carpet or upholstery cleaning.

These boundaries help protect your home, my equipment, and my ability to offer reliable. high-quality services.

Life happens! Please provide at least 24 hours notice for cancellations or schedule changes so I can adjust my bookings accordingly.

A cancellation fee may be applied in the total amount of the missed cleaning if repeated cancellations occur.

You will be emailed an invoice within 24 hours of your completed service.

E-transfers are accepted, and payment is required within 48 hours of your scheduled service.

Yes - Home Neat Home Ltd. is fully insured for residential cleaning and organizing services. This ensures peace of mind for both of us.

To see if we’re a great fit to work together, the first step is simple: fill out my short inquiry form with a bit more about your home, your needs, and the type of service you’re looking for.

From there, I’ll be in touch to chat availability and set up a walk-through / meet-and-greet. This visit lets us get to know each other, look at your space together, and make sure we’re aligned on expectations, approach, and scheduling.

If everything feels like a good match, I’ll email you with an offer for a recurring cleaning spot based on my current availability. Once accepted, you’ll be provided with a client agreement and a copy of my policies and procedures.

It’s an easy, friendly process designed to ensure the service fits you - your home, your rhythm, and your comfort.